Hawthorne Home Solutions - Terms & Conditions
Last Updated: July 5, 2025
Please read these Terms & Conditions carefully before engaging Hawthorne Home Solutions for any services. By requesting or accepting our services, you agree to be bound by these terms.
1. Introduction and Agreement
These Terms & Conditions ("Terms") govern the provision of handyman and home maintenance services ("Services") by Hawthorne Home Solutions ("We," "Us," "Our") to you, the client ("Client," "You," "Your"). By scheduling or allowing us to perform Services, you acknowledge that you have read, understood, and agree to these Terms.
2. Services Provided
Hawthorne Home Solutions offers a range of handyman and home maintenance services, including but not limited to: minor repairs, installations, painting, carpentry, plumbing fixes, electrical fixture installation, general maintenance, etc. All Services will be performed with reasonable care and skill. We reserve the right to decline any service request at our discretion.
3. Estimates and Pricing
Initial Estimates: Initial quotes provided over the phone or via digital communication (e.g., email, text) are estimates only and are based on the information and photos provided by the Client. These estimates are subject to change.
On-Site Evaluation: For a precise quote, an in-person, on-site evaluation by our team is often required. During this evaluation, we will assess the full scope of the project, including materials, labor, and any unforeseen complexities.
Final Pricing: The final price for Services will be confirmed after an on-site evaluation and before work commences. Any significant changes to the scope of work requested by the Client during the project may result in a revised quote, which will be communicated and agreed upon before proceeding.
Materials: Unless otherwise specified, the cost of materials is separate from labor costs and will be added to the final invoice. We may charge a reasonable markup on materials to cover procurement and handling.
4. Payment Terms
Deposit: For larger projects, a deposit may be required before work begins. This will be communicated clearly in your quote.
Invoice: An invoice will be provided upon completion of the Services.
Payment Due Date: Payment is due upon completion of the Services, unless otherwise agreed upon in writing.
Late Payments: Unpaid invoices may be subject to a late fee of 2.5% per month on the outstanding balance, and future services may be withheld until the balance is settled.
Accepted Payment Methods: We accept cash, credit/debit card, and bank transfer.
5. Scheduling and Cancellations
Scheduling: We will work with you to schedule Services at a mutually convenient time.
Client Presence: We may require an adult Client or authorized representative to be present at the property during the Services, especially for the initial consultation and final walkthrough.
Cancellations/Rescheduling: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Failure to provide sufficient notice may result in a cancellation fee equal to the in-person consultation fee of $120.
Our Right to Reschedule/Cancel: We reserve the right to reschedule or cancel Services due to unforeseen circumstances (e.g., weather conditions, technician illness, equipment failure) or if we deem the work environment unsafe. We will notify you as soon as possible in such events.
6. Client Responsibilities
Access: The Client must provide safe and clear access to the work areas.
Information Accuracy: The Client is responsible for providing accurate and complete information regarding the project and property.
Utilities: The Client must ensure that necessary utilities (e.g., water, electricity) are available and in working order for the duration of the Services.
Pets/Children: For safety, please ensure pets and children are kept away from the work area.
Valuables: The Client is responsible for removing any valuable, fragile, or sentimental items from the work area before our arrival.
7. Liability and Warranty
Damage: While we take utmost care, Hawthorne Home Solutions is not liable for pre-existing damage or damage that is unavoidable during the course of standard work (e.g., minor paint chips when removing old fixtures). We will notify you of any such risks before commencing work.
Warranty: We warrant our workmanship for a period of 90 days from the date of service completion. This warranty covers defects in our labor only and does not extend to materials, normal wear and tear, or damage caused by misuse, neglect, or subsequent alterations by others.
Limitation of Liability: Our liability for any claim arising out of or related to the Services shall not exceed the total amount paid by the Client for the specific Services giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
Insurance: Hawthorne Home Solutions carries general liability insurance. Proof of insurance can be provided upon request.
8. Dispute Resolution
Any disputes arising from these Terms or the Services provided shall first be attempted to be resolved amicably through good-faith negotiation. If a resolution cannot be reached, we may agree to pursue mediation or other alternative dispute resolution methods.
9. Privacy Policy
We respect your privacy. Any personal information collected will be used solely for the purpose of providing Services and managing our business relationship. We will not share your information with third parties without your consent, except as required by law. Our full Privacy Policy is available at https://www.hawthornehomesolutions.com/privacy-policy
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
11. Contact Information
For any questions regarding these Terms or our Services, please contact us:
Hawthorne Home Solutions
254-856-9585
john@hawthornehomesolution.com
www.hawthornehomesolutions.com