Hawthorne Home Solutions - Privacy Policy

Last Updated: July 5, 2025

This Privacy Policy describes how Hawthorne Home Solutions ("We," "Us," "Our") collects, uses, and discloses your personal information when you use our services, visit our website, or interact with us. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We may collect personal information from you in various ways, including:

  • Information You Provide Directly:

    • Contact Information: Name, address, email address, phone number, and preferred contact method when you request a quote, schedule a service, or contact us.

    • Project Details: Information about the services you require, details of your home project, photos you provide, and property specifics.

    • Payment Information: Billing address and payment details (though we typically use secure third-party payment processors and do not store sensitive financial information directly).

    • Communications: Records of your correspondence with us (e.g., emails, phone calls).

  • Information Collected Automatically (from Website Visitors):

    • Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

    • Cookies and Tracking Technologies: We may use cookies and similar tracking technologies (e.g., pixels, web beacons) to enhance your browsing experience, analyze website traffic, and understand user behavior. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: To schedule and perform the handyman and home maintenance services you request, including consultations, project management, and completion.

  • To Communicate with You: To respond to your inquiries, provide quotes, send appointment confirmations, service updates, invoices, and other service-related communications.

  • To Improve Our Services: To understand client needs, gather feedback, and enhance the quality and range of our offerings.

  • For Billing and Payments: To process payments for services rendered and manage billing.

  • For Marketing and Promotions (with consent): To send you information about special offers, new services, or promotions that may be of interest to you, only if you have opted in to receive such communications. You can opt-out at any time.

  • For Legal and Security Purposes: To comply with legal obligations, enforce our Terms & Conditions, prevent fraud, and ensure the security of our operations and your data.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, IT support, marketing platforms). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

  • Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.

  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices and Rights

You have certain rights regarding your personal information:

  • Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccuracies.

  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those emails or by contacting us directly.

  • Data Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

  • Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Hawthorne Home Solutions

(254) 856-9585

john@hawthornehomesolution.com

www.hawthornehomesolutions.com